Online Banking | Santander UK (2024)

FAQs

How safe is online banking UK? ›

So, is online banking safe? Yes, online banking with a trusted UK provider is usually extremely safe, providing you follow these guidelines: Use a strong, unique password. Don't use the same password for multiple accounts.

Make sure you have cleared temporary internet files and cookies and your browser has extensions and add-ons disabled. If needed, also try restarting your device and router, and try a wired connection.

User reports indicate no current problems at Santander UK

Santander offers current accounts, savings, investments, loans, credit cards and other financial products. Clients can access their Santander accounts through online banking and mobile banking apps.

We'll send you our final response as soon as we've completed our investigation. We have 15 days to resolve these complaints. If there are exceptional circ*mstances we may take longer than 15 days to investigate your complaint, we'll however resolve all payment complaints within 35 days.

Online banking is at risk of cybersecurity threats that could expose confidential and sensitive financial information of the customer. Hackers use various tactics like phishing attacks, malware, and ransomware to gain unauthorized access to accounts.

Such negative activities that show up on your report and hurt your approval chances include bouncing checks, leaving an overdraft balance unpaid, abusing a debit card or applying for too many accounts in a short period of time, according to credit bureau Experian.

If you need us we're available 24/7 on +44 1908 216674 when you're abroad. Moving abroad? We can help manage the financial move for you.

How safe is Santander online banking? ›

The secure areas of our website and app use strong 128-bit SSL (Secure Socket Layer) encryption to keep your details safe.

The main reasons accounts get blocked:

Suspected fraud. Lack of use. Suspicious transactions. Disputes with your bank.

Santander will investigate the report and, in some cases, refunds will be made; however, if you are refused a refund and believe that Santander should have acted to prevent the fraud, you can take the claim to the Financial Ombudsman Service (FOS) an independent Government-backed body responsible for resolving disputes ...

Helpful complaints information

So please give us your up-to-date contact number. Our calls to you will usually show as an 0800 phone number, but may sometimes appear as 'unknown' or 'withheld'. If you miss a call from us, we'll try again later, but you can call us back on 0800 171 2171 (option 2).

Here are some signs to spot a fraudulent email. The sender's email address doesn't match the website address or organisation name it says it's from. They ask you to click a link to update your personal information. They tell you something is urgent and needs your immediate attention.

With encryption software, banks secure your transactions and personal information by converting it into code that only your bank can read. Can online banking be hacked easily? Online banking is generally safe and not easy to hack — as long as you take the right steps to protect your information.

Kyle Marchini, senior analyst in fraud management with research-based advisory firm Javelin Strategy & Research: "I give bank apps on mobile devices the edge when it comes to safety,” Marchini says. With computers, he says, it is easier to inadvertently download malware from hackers.

Of those consumers who have experience using open banking payments, 82% said they have been satisfied with their initial forays into the open banking realm. But for the consumers who have not used open banking, or have no interest in doing so, 56% said that they have concerns about data security and trust.