Contact Us | Student Financial Services (2024)

Financial Aid FAQs

What is SAP?

Satisfactory Academic Progress (SAP) standards ensure that you are successfully completing your coursework and can continue to receive financial aid. All students receiving financial aid are required to meet SAP standards. If you received a SAP notification, or for more information regarding SAP, view our handbook.

Can I qualify for emergency funding?

Students may qualify for institutional emergency aid based on their campus. For more information, please see the WSU Student Care Network site. If your income or family situation has changed since completing the FAFSA or WASFA, please see our Special Circ*mstances page for possible options.

Is there a FASFA deadline?

New students, WSU’s priority date for FAFSA submission is January 31st. The priority date for returning students is November 30th. Students can file after this date, but their aid may be reduced. Eligibility for the Federal Pell Grant and/or Federal Direct Loans, and State Grants are not affected by this priority deadline. For other important deadlines, visit our info page.

When will I receive my financial aid?

For Spring 2023: Tuition charges will post in early December! Financial aid for the term is set to begin disbursing on January 2nd.

Financial aid is disbursed to student accounts up to 10 days before instruction begins, generally the week prior to classes starting. If you have financial aid greater than your charges, you will receive a refund or excess funds payment. We recommend student sign up for direct deposit to make this process faster. You can find information on signing up for direct deposit on our Helpful Videos page.

How do I qualify for Work-Study?

Work-Study (either federal or state) is a need based program. Students have to have applied on time with the FAFSA or WASFA, and still have enough financial need after other programs are offered. Work-Study is offered to eligible students after they are hired for a work-study job, assuming they qualify. For more information on work-study, please see our work-study page.

Do I have to fill out a FASFA form every year?

You must complete the FASFA for every year you would like to receive federal and/or state financial aid. For those enrolling this Spring 2023 and Summer 2023 semesters, a 2022-2023 FAFSA is needed. Fall 2023 students will need to fill out a 2023-2024 FAFSA.

How do I accept my loan(s)?

Under your MyWSU, go to the current aid year under Financial Aid and click “Accept/Decline”. From there, you may edit the amount you wish to borrow for the year that will be split by semester (Fall/Spring). Remember, before you receive this aid, you will need to complete your Master Promissory Note and/or Entrance Counseling. For a more thorough guide on how to accept your loans, please visit our loans page.

What if my financial situation changes after submitting the FAFSA?

Changes in finances due to a reduction in income, a change in marital status, the death of a parent/spouse, or other special circ*mstances may greatly impact a family’s ability to pay for college. To alleviate such changes, families may file a Special Circ*mstance Appeal to see if they qualify for an adjustment to their financial aid award. These are judged on a case-by-case basis to adjust the data used in calculating the Estimated Family Contribution (EFC) to reflect these special circ*mstances.

If I change the number of credit hours I am enrolled in, will my financial aid be affected?

Yes, your financial aid can be affected by your enrollment status (full-time, half-time, etc.). If you change your enrolled hours, be sure to contact our office to discuss the possible impacts on your financial aid awards. If you have dropped below half time, withdrawn, or graduated, and you have federal student loans, please see our Leaving WSU page to determine if you need to complete student loan exit counseling.

What is an EFC?

Your EFC (Expected Family Contribution) represents how much you/your family can afford to pay for your academic year’s education. It is calculated from the information that is submitted on your FAFSA. This number is used to determine your eligibility for federal student aid.

I was told to complete my Master Promissory Note and/or Entrance Counseling. How do I do this?

Go to myWSU and click on the Tasks tile. Follow the online instructions to complete these items, if they are still showing as needed to be completed. Students who are receiving federal student loans for the first time at WSU must complete both the Master Promissory Note and Entrance Counseling before the loan funds can be applied to their account.

What is Census and how does it impact my financial aid?

Census is a “snapshot” of your enrollment on the 10th day of the term. Based on your enrollment and what type of aid, your financial aid may be adjusted due to your census enrollment. For more information on census, please see our census page.

Contact Our Office

PullmanTri-CitiesGlobal
SpokaneVancouverEverett

Submit Documents

Submit Electronically

If you have a WSU network ID and password, you can send documents electronically.

Submit SFS Docs

Mail or deliver in person to the Central Campus

Mailing address:
Office of Student Financial Services
Lighty Student Services Bldg., Rm. 380
1815 Wilson Rd.
PO Box 641068
Pullman, WA 99164-1068

Deliver documents in person – use the drop box in front of the Student Financial Services office anytime (left-side of the main doors).

Fax: (509) 335-1385

Still need assistance? Use your campus contact (see campuses above)

FAFSA/WASFA Applications for Upcoming Year:

We have created aFAFSA/WASFA CHANGES page to help students and families navigate the upcoming 24-25 changes. Both applications are open.

Contact Us | Student Financial Services (2024)

FAQs

Contact Us | Student Financial Services? ›

For assistance using StudentAid.gov, contact the Federal Student Aid Information Center at 1-800-4-FED-AID (1-800-433-3243).

How to reach FAFSA customer service? ›

For parents completing the FAFSA form, review FAFSA tips for parents. If you're having trouble resetting your password, finding your username, or unlocking your account, you can recover your account. If none of these tips work, contact us at 1-800-433-3243 for assistance.

How do I contact us student loans? ›

call the Federal Student Aid Information Center (FSAIC) at 1-800-433-3243.

How do I contact direct student loans? ›

Direct Loan Servicing Center: 1-800-848-0979

Provides help answering questions related to managing your account online, federal loan repayment, loan exit counseling, etc.

How to contact student financial services liberty university? ›

Liberty University Student Financial Services

Don't stress about student finances. You have enough to do – like study for your classes! We are excited about your future at Liberty! Please take some time to review our financial services information below or contact Student Financial Services at (434) 582-2270.

How do I connect to FAFSA? ›

To access your StudentAid.gov account, you'll need to provide your username and password (FSA ID) followed by a two-step verification secure code. A verified phone number or email address can be used instead of a username to log in. Was this page helpful? When will I receive my financial aid?

How do I find my FSA ID and password? ›

What if I can't remember my StudentAid.gov account username or password (FSA ID)? If you have a StudentAid.gov account but don't remember your username, select “Forgot My Username” on the “Log In” page. If you don't remember your password, select “Forgot My Password.”

What phone number is 800 722 1300? ›

Aidvantage phone number number: 800-722-1300. Aidvantage hours of operation: Monday 8 a.m. - 9 p.m. ET; Tuesday and Wednesday 8 a.m. - 8 p.m. ET; Thursday and Friday 8 a.m. - 6 p.m. ET. Be sure to provide your account number and enough detail for Aidvantage to address your inquiry.

Who holds US student loans? ›

The office of Federal Student Aid is responsible for directly managing or overseeing an outstanding federal student loan portfolio comprised of billions of dollars in Title IV loans and representing millions of borrowers.

How do I know if my student loans are forgiven? ›

Your student loan servicer(s) will notify you directly after your forgiveness is processed. Make sure to keep your contact information up to date on StudentAid.gov and with your servicer(s). If you haven't yet qualified for forgiveness, you'll be able to see your exact payment counts in the future.

What number is 888 486 4722? ›

Nelnet phone number: 888-486-4722.

What times can you call FAFSA? ›

To contact FAFSA, call toll free 800.433. 3243 Monday through Fridays up to 9 p.m. Pacific Time and extended hours on the weekend — or 319.337. 5665 if you don't have access to toll-free numbers (TTY 800.730.

Will direct student loans be forgiven? ›

If you work full time for a government or nonprofit organization, you may qualify for forgiveness of the entire remaining balance of your Direct Loans after you've made 120 qualifying payments—i.e., 10 years of payments. To benefit from PSLF, you need to repay your federal student loans under an IDR plan.

Who do I talk to about paying student loans? ›

Stay in touch with your loan servicer—especially if you are struggling to make payments on your loans. Your loan servicer will explain your repayment options, such as applying for an income-driven repayment plan or a forbearance or deferment, to help you stay on track or get back on track when you fall behind.

How much is Liberty University tuition a year? ›

Does Liberty University take FAFSA? ›

All students must have a complete FAFSA on file to be considered for federal grants, and once Liberty receives the FAFSA, eligibility will be assessed. Liberty University also processes state grants, which are noted below.

Why is my FAFSA not working? ›

So, if the FAFSA is not working for you, try these solutions. Use a different browser. Some users have had success with switching internet browsers, clearing their browser history, or disabling browser extensions or plugins that could be interfering with the FAFSA website.

How do I correct my FAFSA? ›

How do I make changes to my FAFSA® form?
  1. Select “Start or Edit a 2023–24 FAFSA Form.
  2. Select your role, and then select the “Log In to Continue” button.
  3. Enter your account username and password.
  4. On the “My FAFSA” page, select “Make Corrections.”
  5. Create a save key.
  6. Change your information.
  7. Submit your new information.

How do I call FAFSA to verify my identity? ›

You must contact Federal Student Aid Information Center (FSAIC) at 1-800-433-3243 prior to completing and submitting this form and providing documentation of identity. After calling FSAIC, you will receive an email from FSA with your case number and instructions.

How long are FAFSA wait times? ›

Forms submitted electronically are processed within one to three days. Paper forms are processed within 7–10 days.

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