Medical Assistant
Job Summary
Under the direction of the Clinical Practice Manager, this position is responsible for responding to telephone inquiries; providing quality patient care; working with the electronic health record ( EHR) and ensuring the referral process is implemented and followed as appropriate. Will rotate to medical specialties as well.
Qualifications
Minimum Education/Experience:â¯
- High School Diploma or GED required.
- Minimum 2 years of Medical Assistant Experience.
- College degree preferred.
- Successful completion of medical/nursing assistant program or comparable work experience
- Previous experience in a health care setting as a medical assistant or a comparable position is preferred.
Minimum skills/abilities:
- Strong interpersonal, organizational, and oral communication skills.
- Accuracy and attention to detail, legible handwriting, telephone and typing and computer skills.
- Ability to work in a fast paced and demanding environment.
- Able to remain calm in stressful situations, set priorities, achieve deadlines, and work effectively with patients/members.
- Knowledge of medical terminology also preferred.
- Ability to read, speak, write, and understand the English language.
- Ability to complete mathematical computations required to perform tasks.
- Ability to lift, transfer, and move patients.
- Experience with electronic medical records, e.g. eCW.
- MS Office applications (Excel, Word, Access, Powerpoint).
- Practice Management system, e.g. Athena.
Certification/Licensure:
- Graduate of medical assistant program preferred.
- Certification preferred.
Job Responsibilities
- Responsible for scheduling and recording appointments, and maintaining appropriate files.
- Answers telephones, routes calls, takes messages, and provides information to callers in a polite and professional manner, following the SEMC Service Excellence Standards per established RN and ACC telephone trees.
- For walk-ins, creates appointment, prepares EHR and checks patients in per SEHC protocol.
- For Pre-Registered Patients: Explains and distributes HIPAA information, Health Care Proxies (Advanced Directives), and patient rights to patients, as appropriate.
- Runs no-show/past pending report at end-of-day. Creates and sends no-show/cancellation letters, as appropriate.
- Requests paper charts from other locations if necessary.
- Welcomes all new patients and distributes the SEHC Adult Medicine General Information sheet/brochure and Adult Medicine telephone directory.
- Promotes healthy lifestyles and preventive screenings by handling out pamphlets as directed by Clinical Practice Coordinator.
- Arrives at the Health Center on time and appropriately dresses for work every day.
- Informs Clinical Practice Manager or designee of any problem/issue relating to all areas of responsibility as appropriate.
- Performs other related duties as requested by Clinical Practice Manager or designee.
- Maintains confidentiality of patients’ records and problems.
- Follows Joint Commission policies and procedures, including the National Patient Safety Goals
- Cross trains to other areas of the Health Center, as appropriate.
- Checks SEHC PCMH Registries for last CPE when scheduling appointments. If needed will schedule appointment for patient.
- Attends/participates in daily morning RN Team meeting and Provider Huddle.
- Performs pre-visit chart review i.e., health maintenance, chronic disease management and outstanding test and referrals.
- Functions in the role of Medical Assistant i.e., taking vital signs, pain assessment, BMI (physicals), EKG’s, chief complaints, verify/update tobacco use hx, allergies and medication refills if needed.
- Educates patient regarding patient centered medical home and preventive tests and immunization; distributes patient education materials.
- Offers Quit Works for patients with positive tobacco use and develops an individual care plan and reviews and gives to patient.
- Manages patient flow throughout the day including lunch coverage.
- Demonstrates proficiency with data entry and user ability with the electronic medical record.
- Reports significant observations and patient problems through proper channels.
- Provides interpreter services per established Steward SEHC policy and procedure.
- Prepares the patient and equipment; chaperoning female patients as needed.
- Cleans instruments and equipment as needed; maintains supplies, equipment and linen for the assigned clinical areas.
- Maintains Quality Controls for soiled utility and triage room.
- Manages assigned eCw telephone encounters, lab/test, and document queues.
- Manages provider’s mail, forms and patient care letters.
- Maintains confidentiality of patient records and problems.
- Attends Nursing meetings and in-service programs appropriate to the clinical areas.
- Understands and appreciates responsibilities concerning patient satisfaction.
- Books tests and/or procedures ordered by provider.
- Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
About Steward Health Care
Over a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.
As the country's largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.
Based in Dallas, Steward currently operates more than 30 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.
For more information, visit steward.org
